2 thoughts on “The guests bought the diamond ring at the Kingsbely diamond, wearing it for four months, and the drilling came to the counter to make trouble. What should I do at the counter and other guests?”
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Let's appease first, I can understand the customer's experience, such as your mood. But this time you must have come to solve the mentality, I am here to solve your problems. Please calm down first, let's negotiate how to deal with the problems you encounter
and then, please bring it out of the counter. Then I started to listen to the customer and then found the reason why the diamond would fall. Then divide responsibilities, and finally solve the problem
saying, do you ask this question, are you the manager? Still manager. I am also a store manager, but I am only responsible for answering customer questions and customer complaints.
The normal situation is compensated by a certain proportion